Answers to common questions about LGD PETS products, orders and delivery.
Important information
Please ensure that your delivery address, contact number and order details are correct before completing payment. Orders that have already been processed or shipped cannot be changed or cancelled.
Orders will be processed after payment confirmation. Delivery times may be affected by weekends, public holidays, courier delays or circumstances beyond our control.
LGD PETS is not responsible for delays caused by the courier service, but our team will assist customers with delivery enquiries whenever possible.
For hygiene and food-safety reasons, opened or used pet-food products cannot be returned.
Returns or replacements may be considered when:
Customers must contact us within 48 hours of delivery and provide the order number, clear photos and an unboxing video. Claims are subject to verification and approval.
Refunds will be issued through the original payment method or another agreed method after the claim has been approved.
Orders may only be cancelled before processing begins. Once an order has been packed or shipped, cancellation is no longer available.
Customer information is collected only for order processing, delivery, customer support and service improvement. Personal information will not be sold or disclosed to unrelated third parties, except where required to complete an order or comply with applicable laws.
WhatsApp / Phone: +60 16-535 3653
Email: [email protected]
LGD PETS reserves the right to update these policies when necessary.
